8 Step Claim Operating Procedure
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After the fire – Assured surveys the loss
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1. First Step – Our office receives call informing us of the assured’s loss.
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2. The Assignment – Immediate field report to our adjuster.
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3. On The Scene – Our adjuster, assured’s insurance agent, and assured survey the damage to discuss approach to loss.
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4. Making The Appraisals – Two of our professionals, an inventory specialist and a building expert, begin their work.
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5. Reporting The Facts – Agent being contacted by our adjuster.
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6. Comparing Notes – Our adjuster confers with insurance company adjuster at the scene of the loss.
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7. Final Discussion – The assured meets with our adjuster and his insurance agent for last negotiation on the claim.
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8. The Claim Is Settled – Satisfied assured receives settlement draft.